Tuesday, August 21, 2018

How to Choose the Right Carpet Cleaning Company

Do you need your carpet cleaned but you don’t know how to choose a carpet cleaning company?  Before you hire a carpet cleaning company ask them a series of questions and see how well they fair.  They may not be perfect, but they should fair pretty well in answering the following questions if they are reputable.  This could also be used before hiring a rug cleaner, tile cleaner, or just about any consumer services company.

What kind of training does the company have for its technicians?

A reputable firm should require that employees receive continuous training and certification from organizations such as the IICRC (Institute of Inspection Cleaning and Restoration Certification) and participate in continuing education programs that are separate from their “in house” training.   A list of certified firms can be found on the IICRC website at www.iicrc.org.

Does the company give free in-home written estimates before the job is performed?  

A free in-home written estimate will let you know exactly how much you are going to spend before you call and make an appointment.  The company should also stick with this price, when the technician arrives to do the work so there are no surprises.   

How many years has the company been in business under the same name?

A company that has been in business for years has to be doing something right, or else no one would call them back.  They will probably also be member of the local chamber of commerce, better business bureau, or other organizations which are good places to ask for references on the company.   

What does a basic cleaning include?

A basic cleaning should include the pre-spot, additional spot removal as needed, furniture moving, and cleaning of the carpet.  You may then choose to pay extra for the carpet protector, spot dyeing, or repairs.

What is your guarantee?

A reputable company will offer some sort of guarantee — usually they will come back once to try and rectify any problem and if that does not satisfy the customer they will refund their money.

What should I do before the cleaner arrives?

Before they arrive you should have all your breakable objects out of the way.  Then the technicians should move around your furniture, clean under it, and set it back where it belongs on top of small pieces of Styrofoam or plastic tabs. 

Lastly, ask your friends, relatives, and neighbors who they use and trust.  This is probably the best way to find the perfect company for your needs.


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